Booking conditions

Confirming your booking

Your booking is confirmed with a deposit of 20% of the total (50% for stays in July and August), by bank transfer or another agreed method.

Once we receive the deposit, we send you written confirmation.

Paying the balance

The confirmation states the outstanding amount and when it is due. If agreed in advance, the balance can be paid in cash on arrival.

Cancellation outside July and August

If you cancel 20 days or more before arrival, we refund the deposit in full.

Cancellations less than 20 days before arrival and no-shows forfeit the deposit.

Cancellation in July and August

The 50% deposit is non-refundable from the moment the booking is confirmed.

Date changes

Changes are subject to availability and the rate in force for the new dates applies. A change is only final once we confirm it in writing.

Your booking, protected

Confirmed bookings are guaranteed. If, for a reason attributable to the house, we could not provide your stay, we will offer an equivalent house or new dates; if neither suits you, we refund you in full.

How to tell us about cancellations and changes

By WhatsApp or email (info@asilahmedina.com). We acknowledge receipt within 24 hours and confirm any refund amount in writing.